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Policies and information for you

For your comfort, and ours, here are the things
we would like you to know.

  • Changes to your reservation can be made up to 72 hours before your expected arrival without charges or fees, after which a one day charge will be assessed.  
  • Payment can be emailed if you have online banking with a Canadian bank.
  • Visa, Debit, Amex and Mastcard are accepted.
  • Check in is after 2:00 PM.  Checkout time is 10:30 AM.  We need access to the rooms for normal cleaning and maintenance so they are ready for our next guests.
  • The fire alarm is a local alarm.  If you detect fire, sound the alarm and proceed to the nearest exit.  Don’t forget your PJs. .  There is a fire escape on the south end (back) of the house.
  • As a "Green Planet" measure, we normally don’t change sheets every day of your stay with us, but we do change them after more than a two night stay and we do change the towels every day.  If you need clean sheets or more towels just let us know.
  • If your forgotten things like toothpaste, razor, shampoo, shower caps, or any other personal items, just ask we should be able to help.
  • If you need to keep something in the fridge, just ask.
  • We have a smoke free house as stipulated on our fire insurance policy.  Please don’t smoke or light candles.  We do have some romatic authentic looking battery powered candles if you would like them (Please, don't try to light THEM, someone tried once).
  • Our phone or Internet connections are usually available for your needs.  Again, just ask.
  • We don’t allow pets because of guests allergies, and Don's.
  • If you enjoyed our hospitality and want to pass on your recommendation to a friend, by all means do so.  If there is some aspect of your stay that has disappointed you, please let us know.  
  • It is our wish that everything is satisfactory and that we keep finding ways to improve our B&B.  If you have any suggestions we would welcome them. 
Don & Marion

The Ivy Lee Bridge connecting to the I-81 South of the border
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Sleepy Hollow
Bed and Breakfast     
95 King Street West    
Gananoque, ON K7G 2G2,
   1-613-382-4377 1-866-426-7422

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